FAQ
General & Commercial
Answers to common questions about our service and security.
Sustinu is a specialist tool focused on packaging data.ERP systems manage the entire business, whereas Sustinu complements them by automating extraction and reporting of material data.
Material types, weight, and recycled content.Financial and sensitive information is automatically ignored.
To minimize risk.Invoices are processed in a secure environment and then permanently deleted.No original files are stored.
Yes.Both PDFs and image formats can be processed automatically.
Yes.Data can be exported in standard formats suitable for ERP systems and other tools.
Yes.The system generates ready-to-use reports based on your PRO Report Template settings.
You gain better insight into your packaging footprint, save time on manual processes, and have a solid data foundation to communicate your sustainability efforts.
The tool is trained to recognize packaging-related data and automatically validates the extraction.Users can quickly review and confirm the results.
Yes.Sustinu is scalable and works for both small and large volumes.
By measuring and reporting on recycled content and packaging use, you get documentation for reporting and communication.
Manufacturing, wholesale, retail, and others that use a lot of packaging benefit most—but any organization with reporting obligations can use the tool.
You upload invoices to the system—Sustinu handles the rest.You can start the same day without complex integrations.
Pricing depends on your needs and data volume.Contact us for a tailored solution.
Yes.Our team is ready to assist with setup, usage, and ongoing questions.
Yes.Standard reports are included, and we offer customizations if required.
Yes.Original invoices are never stored, and only data necessary for reporting is processed.
Sustinu can handle both single files and batch uploads of hundreds of invoices at once.
No. Sustinu is a cloud solution and requires no local installation or advanced integrations.
Typically a few seconds.The process is automated and designed to be fast.
Yes.By providing clean, reliable data, Sustinu can serve as your sustainability register and help track, document, and achieve your goals.
Using the Platform
Practical guides and solutions for common issues.
Invoice & OCR Issues
Most invoices process in under a minute.If an invoice is stuck for more than 5 minutes, go to the Invoice Detail page, click the 'Actions' dropdown, and select 'Cancel OCR Process'.You can then click 'Re-run OCR' to try again.
This typically means the document was a very low-quality scan, password-protected, or in a format the OCR engine could not read.Please try again with a clearer, unlocked version of the file.
This is common.In the 'Registered Packaging' table, simply click on the description and type the correct packaging name (e.g., 'Cardboard Box').The system learns from these corrections over time.
In the 'Registered Packaging' table on the Invoice Detail page, click the 'Add Another Item' button.This will create a new, empty row.Fill in the details for the missed item and click 'Save Changes'.
Use this if the initial OCR seems to have missed many items.It re-scans the invoice's text for packaging-related keywords.Results appear in the 'Suggestions' panel, where you can click a '+' icon to add them to your list.
Data Entry & Verification
For accurate reporting, you must create a separate line item for each material.For example, one line for 'Cardboard Box' with its weight, and a second line for 'LDPE Plastic Liner' with its weight.
Yes, for now, you must enter the weight in kilograms (kg).For example, enter '50g' as '0.050'.
On the Invoice Detail page, find the 'Finalize Review' card.It will show when the review was completed.Simply click the 'Reopen for Editing' button to unlock the item list and make your changes.
The system does not yet have a 'duplicate row' feature.For now, you must add each item individually using the 'Add Another Item' button.
Delete one of the incorrect lines using the checkbox and the delete action.Then, edit the remaining line to have the correct, combined total weight.For example, if you see two lines for 'Cardboard' at 0.1 kg each, delete one and change the other's weight to 0.2 kg.
No. After making any changes in the 'Registered Packaging' table (editing, adding, or deleting rows), you must click the main 'Save Changes' button at the bottom of the table to commit your work.
Organization & Reporting
A good strategy is to create categories for your main suppliers (e.g., 'Main Packaging Supplier').On the main invoice list, you can then filter your view to see all invoices from a specific supplier, which is useful for cross-checking data.
Yes, you can manage categories in your Settings.Deleting a category does not delete the invoices; it simply removes the category tag from them.
The standard XLSX/CSV reports have a fixed format.For custom formats, Professional and Enterprise users can upload their own Excel template in Settings -> Compliance and map the Sustinu data fields to their required columns.
This happens when you haven't yet entered the fee-per-kilogram rates for your materials.Go to Settings -> Compliance and fill in the fees charged by your PRO.The forecast will update automatically for all invoices.
Workflow & Data Management
Use the filters on the main 'Invoices' page.First, filter by 'Status' to show only invoices that are 'OCR Completed.' Work through these first.This batching approach is faster than handling them one by one as they finish processing.
Use the 'Description' field.When you verify an item, edit the description to include both the material and the code (e.g., 'Cardboard Box P50-B').This makes your data searchable and easy to cross-reference with supplier documents.
Yes.The 'Dashboard' provides a high-level overview of your total weights and recycled content percentages over time.For a detailed, item-by-item view without downloading, the 'Combined Review' page (for Pro-tier users) is the best tool.
Delete one of the incorrect lines using the checkbox and the delete action.Then, edit the remaining line to have the correct, combined total weight.For example, if you see two lines for 'Cardboard' at 0.1 kg each, delete one and change the other's weight to 0.2 kg.
No. The 'Total Forecasted Fee' is calculated dynamically.As soon as you save the new fees in your settings, the summary on every invoice detail page and in the 'Combined Review' tool will automatically update to reflect the new rates.